Customer-focused IT: A key CIO imperative, post-COVID

When you’re selling an active retirement community and medical care to seniors, high-touch, in-person interaction is the gold standard. At Erickson Living Management, prospective clients are typically courted with one-on-one tours of facilities…

The CIO’s next key role: Change agent

February 26, 2020, looms large for Carol Juel for a number of reasons. It was her twins’ seventh birthday, and the executive vice president and CIO of Synchrony was scrambling to get home to join the festivities.…

Application rationalization: Streamlining your IT portfolio

As one of her first tasks when she became a newly minted CIO last spring, Kristin Myers scrutinized her application portfolio and adopted somewhat of an “out with the old, in with the new” mantra.For Myers, executive vice president,…

5 critical steps to relaunch a transformation initiative

COVID-19 has clearly changed the way that many of us operate in our day-to-day jobs and it will likely be a defining point in history that will mark the next generation, in much the same way as the Space Shuttle Challenger explosion or…

5 ways to accelerate digital business

Gartner research finds that a majority (69%) of boards of directors have accelerated digital business as a response to COVID-19. CEOs, too, are looking to prioritize digital investments going into 2021 as they plan for growth and recovery…

10 dark secrets of robotic process automation

Every good science fiction story has at least one robot butler, an all-knowing, all-seeing genie that can make all our problems go away in a split second. The people who coined the buzzword “robotic process automation” were clearly…

10 most misused buzzwords in IT

Perhaps more than any other sector, the technology industry suffers from jargon overload, with vendors and consultants constantly hyping solutions and strategies with phrasings meant to capture buzz. Such efforts do at times hit the mark,…

‘Rise with SAP’: SAP bets on migrating your ERP to its cloud

SAP is promising to lower the cost of licensing, maintaining and hosting its core ERP applications by taking on all those tasks for a single subscription fee — a sort of digital transformation as a service,…

Digital CX: The key to thriving through the pandemic

Seizing on the opportunity to boost their businesses during the COVID-19 pandemic, CIOs are crafting new technology solutions for customers, including new software that helps consumers interact with brands virtually and analytics that…

7 key questions facing the future of work

NorthMarq CIO Dan Ritch looks back on the tumult of 2020 with a healthy perspective on his IT team’s accomplishments during COVID-19’s workplace upheaval, and with reverence for what lies ahead.On the bright side, “It gave me more…