Empathy detectives: On the importance of seeking and mining customer truth

I've known Celia Fleischaker, Verint's CMO, for several years now -- in fact, since she started prior to Verint as the CMO at PROS -- and my admiration…

Decoding Customer Experience, IT News, ET CIO

By Anjali MalhotraCustomer experience is probably the most coveted metric in today’s tumultuous times when everything we have known as life, has been disrupted- both as customers and as corporates. Finding means to get by in an intensely…

Chander Khanduja, IT News, ET CIO

By Rasika DeshpandeBorn and raised in Delhi, Chander Khanduja, CIO at Luminous Power Technologies completed his schooling at Bal Bharti Public school in Delhi and went on to do Graduation from Delhi University. He did his MBA from YMCA and…

Proposed right to repair labelling scheme gets backing from Australia’s consumer watchdog

The Australian Competition and Consumer Commission (ACCC) has backed the Productivity Commission's proposed idea of introducing a labelling scheme…

Need developers, project managers or CIOs? Watch out, because the rules of tech hiring are changing

There has always been a tech skills crisis, pretty much ever since the days when computers filled entire rooms and were fed instructions on punch…

Twitter announces first algorithmic bias bounty challenge

Twitter has announced its first algorithmic bias bounty challenge, offering cash prices ranging from $500 to $3,500 for those who can help the social…

He thought iPhone users were stupid. Then his Google Pixel stopped working

Some people love Pixel phones. But is the customer service as good? Jason Cipriani/ZDNet …

Microsoft tried to explain the joys of Windows 11. Customers weren’t happy

Light at the end of the upgrade tunnel?Creating new software isn't easy. more Technically Incorrect …

Secret iPhone hardware upgrade Apple doesn’t want you to have

Here's a really cool hardware hack for your iPhone XR, iPhone 11, or iPhone 12 that adds built-in dual nano-SIM support.Dual nano-SIM support is…

AT&T vs. Spectrum internet: Two leading ISPs compared

Trying to find the right internet provider can be difficult, especially when every company only highlights the good parts of their services. We took…